Overview
Working in partnership with our customers is a two-way process, so we are always keen to hear their comments.
We listened carefully and responded when our customers told us they wanted easier access to detailed product information. We also re-organised our estimating systems to create a new Rapid-response quote facility that provides our customers with the product price details they require for enquiries up to 800m2 at an earlier stage.
These and other measures reflect the innovative new way we work with customers to create strong, mutually beneficial business relationships.